Privacy Policy

Privacy Policy

Introduction

Filter Buddy (“Company” “we” or “us”) is committed to protecting your privacy. This Privacy Policy is important and affects your legal rights, so please read carefully. 

By accessing or using poolfilterbuddy.com and its various pages, you agree that you have read and understand this Privacy Policy.

If you are a resident of the State of California, please see the “California Privacy Rights” below.

Information We Collect From and About You

The information below describes how we collect and use information about you when you visit our website or contact us. 

When you interact with poolfilterbuddy.com or make a purchase, we collect personal and technical information about you, your visit, and your recent purchases. This may include, but is not limited to your 

· Name

· Address

· Phone Number

· Email

· IP Address

· Purchase History

· Payment Information

· Device IDs

· Phone IDs

· IP Address

· Loyalty Information

· Order Information

· Tracking Information

· Product Interests

Information We Automatically Collect When You Use Our Website

We may record additional information about your visit including the pages you viewed on the site, products you browsed or place in an online shopping cart as well as any content pages you have viewed. We collect this information about you and your preferences to create a profile of your interests and to serve you personalized content on our website and/or via personalized marketing promotions that we believe may be of interest to you. 

It may appear that we collect payment card information, we process payments through a third-party and do not have access to your card number.

If you have questions or concerns regarding this statement, you should contact the Pool Filter Buddy customer service department at info@poolfilterbuddy.comor (818) 441-1313 or 

(661) 600-3808. 

How We Share Information

Your personal information will never be sold. We do not share personal information about you with third-parties for third-party marketing or advertising purposes. We do share personal information with third-parties for other purposes. For example, we may share personal information with:

· Third-party service provider that processes your order via debit or credit card. 

· Third-party fulfillment centers may be supplied with your shipping information, but your name and address will not be used for any other purpose other than delivery of your order. 

· Additional third-parties such as law enforcement, government entities, courts, or other third-parties as required or allowed by appliable law, or otherwise to help prevent harm or fraud to us, you, our customers, or other third-parties.

How We Collect Information

Filter Buddy collects information on our website, and during interactions with you, including on the phone, chat and in-store. We also obtain information from you and from third-parties. For example, we collect and obtain information:

· That you provide, such as when you make a purchase; interact with a member of our customer service team; register for a loyalty points or an online account; participate in a contest or sweepstakes; respond to a survey; engage with our website, such as write a review, comment on a blog post, submit a question or answer in the Q&A; participate in a promotional activity; or sign up for emails or marketing.

· From third-parties, such as service providers that we use, analytics companies, advertising networks and cooperatives.

· Using cookies and automatic collection methods. For example, we may collect information from the computer, tablet, or phone, that you use to access our website; or that you use to open an email or click on an advertisement from us. This collection includes automatically collected information, and generally does not include personal information unless you provide it through our website, or you choose to share it with us.

Cookie Policy

“Cookies” are computer files transferred to your device that may contain information such as user ID, user preference, list of pages visited and activities conducted while using our website. These cookies are small pieces of information that are stored by your browser on your computer hard drive. You must have cookies enabled for you to be able to perform many of the general functions on poolfilterbuddy.com. We use cookies to recognize you when you use or return to a site to provide a continuous more personalized shopping experience. Filter Buddy does not use cookies to store or collect any personal information such as names, addresses, or payment information. You can manage Cookies in your web browser (for example, Edge, Explorer, Chrome, Safari). 

How We Use Information

Filter Buddy uses the information that we collect to conduct our business and to provide you with the best possible products, services, and experiences. Examples of how we use information include:

· To process and fulfill your orders and process your payments; process, maintain and service your account(s).

· To respond to you when you make a request or inquiry; or share a comment or concern.

· Provide, maintain, administer, or expand the website, perform business analyses, and for other internal purposes.

· Your email address may be auto-subscribed to our email newsletter to allow for advertisements and communication regarding order information such as rebates, recalls, related parts, etc.

· To create a profile of your interests for personalization of your experiences with us, including to remember your preferences; customize the products and services we share with you; track and categorize your activity and interests on our website; and to enrich your experience on our website.

· For marketing and advertising, such as to send you marketing and advertising communications; and to customize the marketing and advertising that we show you.

· To generate anonymous statistics to understand how our website is used; understand how users shop with us; determine the methods and devices used to access our website; and improve our website.

· For legal purposes, such as lawsuits, subpoenas, and government requests; address legal and regulatory compliance; and notify you of product recalls or safety issues.

· Enforcing our Privacy Policy and other agreements.

· Fraud prevention and control.

How Do We Protect Your Information?

Although no system can guarantee the complete security of your information, we take all commercially reasonable steps to ensure your information is protected in alignment with all applicable laws and regulations, as appropriate to the sensitivity of your information.

How Long Do We Keep Your Information?

We keep your information for as long as is necessary in accordance with the purpose for which it was collected, our business needs, and our legal and regulatory obligations. If we dispose of your information, we will do so in a way that is secure and appropriate to the nature of the information subject to disposal.

California Privacy Rights

Pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act and its implementing regulations (collectively, the “CCPA”), the following disclosures are being made:

Definitions

Personal information. This is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you or your household.

• Sensitive personal information. This is information such as      your social security number, driver’s license number, state identification      card, passport number, account log-in and password, financial account and      password, debit or credit card number and access code, precise geolocation      information, race, ethnic origin, religious or philosophical beliefs,      union membership, the content of your mail, email or texts other than      those communications you have with us, genetic data, biometric      information, health information, or information that concerns your sex      life or sexual orientation.
• Sell, sale, or sold. This means the selling, renting, releasing, disclosing,      disseminating, making available, transferring, or otherwise communicating      orally, in writing, or other means, your personal information to a third      party for money or other valuable consideration.
• Share, shared, or sharing. This means the sharing, renting, releasing, disclosing,      disseminating, making available, transferring, or otherwise communicating      orally, in writing, or other means, your personal information to a third      party for cross-context behavioral advertising, whether or not for      monetary or other valuable consideration.

Your Rights

You or an authorized agent you designate on your behalf may submit the individual requests outlined below. Upon receipt, we will take reasonable steps to verify you and your authorized agent’s identity prior to responding to the request, which may include in certain circumstances you signing a declaration under penalty of perjury. If an authorized agent is submitting a request on your behalf, you must submit a copy of: (1) a written authorization demonstrating you have authorized the agent to submit a request on your behalf; and (2) provide separate proof verifying your identity.

• Right to Know. You have a have a right to request that we disclose, subject to      certain exceptions, information concerning: (1) the categories of personal      information we have collected from or about you; (2) the categories of      sources from which we have collected that personal information, and the      business or commercial purpose for the collection; (3) the categories of      third parties with whom we have shared, sold, or disclosed your personal      information, including the business or commercial purpose for said      sharing, selling, or disclosure; and (4) specific pieces of your personal      information, subject to appropriate exceptions.
• Right to Delete. You have a right to request that we delete your personal      information, subject to certain exceptions.
• Right to Correct. You have a right to request that we correct your personal      information, subject to certain exceptions.
• Right to Opt-Out of the Sale or Sharing of Personal Information. Certain of our online tracking      technologies may be considered a “sale” or a “share” of your information      to third parties under the CCPA. Visitors to our websites can therefore      opt-out of being tracked by these technologies by sending an e-mail to info@poolfilterbuddy.com.      We have no actual knowledge that we sell the personal information of      California residents who are under 16 years of age. 
• Right to Non-Discrimination. You have a right to exercise the above rights without being      discriminated against under the CCPA.
• Exercising Your Rights. To submit a request, you may send an e-mail to info@poolfilterbuddy.com. You may also designate an      authorized agent to submit a request on your behalf by sending an e-mail      with written proof of such authorization to info@poolfilterbuddy.com.
• Responding To Requests. Once you have submitted your request, we will respond within the      time frame permitted by applicable law.

Notice of Collection

To learn more about the categories of personal information we collect about California residents, please see Information We Collect From And About You, Information We Automatically Collect When You Use Our Website, How We Collect Your Information, and Cookies Policy above.

To learn more about how long we keep your information, please see How Long Do We Keep Your Information above.

Notice of Sale or Sharing of Personal Information

Certain of our online tracking technologies may be considered a “sale” or a “share” of your information to third parties under the CCPA. The categories of personal information we may “sell” or “share” in these circumstances includes your IP address, persistent online identifiers, ad identifiers, similar information about your devices and browsers, and information about your engagement with our websites, products, and communications. We have no actual knowledge that we sell the personal information of California residents who are under 16 years of age.

Notice of Use of Sensitive Personal Information

We do not use California resident sensitive personal information for any purpose other than is permissible under the CCPA. Specifically, we do not use sensitive personal information of California residents to derive characteristics about California residents.

E-Mail and Electronic Newsletters

We may offer electronic newsletters and e-mails concerning available services, as well as new products and services, or may provide other marketing materials as a service to our users. Users may receive newsletters and e-mails concerning promotions and marketing of ours or of our business partners, after registering with the Services or after engaging with us in person or through our agents.

If you have received a message from us, and you no longer wish to receive such materials, you may opt-out by following the unsubscribe instructions included in each electronic newsletter and e-mail, or by emailing us and requesting to be unsubscribed.

We do not knowingly permit users to register for our Services if they are under 13 years old, and therefore do not request personally identifiable information from anyone under the age of 13.

If we become aware that a customer is under the age of 13 and has registered without prior verifiable parental consent, we will remove his or her personally identifiable registration information from our files. If you are the parent or guardian of a person under the age of 13 who has provided personally identifiable information to us without your approval, please inform us by contacting us at the e-mail address below and we will remove such information from our database.

Security

To ensure all your personal information is kept private, your personal information and credit card number are encrypted with SSL encryption technology before being sent over the Internet, making it virtually impossible for your information to be stolen or intercepted. Your credit card information is stored in a database inaccessible to the Internet. Filter Buddy will make every effort to monitor the status of its Internet security and strives to keep up with the latest security features available to keep our customers information secure. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we are committed to protecting your personal information, we cannot ensure or warrant the security of any information transmitted to us. 

If you have any questions or comments about this Privacy Policy, the ways in which we collect and use your information described in this policy your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us:

By Mail:

Filter Buddy LLC

4804 Laurel Canyon Blvd. Suite 759
Valley Village, CA. 91607
 

By Phone:

(818) 441-1313 Or (661) 600-3808

By Email:

info@poolfilterbuddy.com

Privacy Policy Changes

Filter Buddy will occasionally make changes to this policy, and may apply any changes to information previously collected, as permitted by law. When we make changes to this policy, we will notify you by posting the updated policy on our website, and we will update the effective date at the end of this Policy.

Effective Date

This policy is effective May 2, 2025.